Returns & Exchanges

At Marsupial Gear, we stand by the quality of our craftsmanship and want to ensure you are completely satisfied with your purchase. If your gear isn't the perfect fit, we offer a hassle-free 30-day return and exchange window for all items in original, unused condition.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.

• 2.
  Print Your Label

  Once approved, download and print your prepaid shipping label and include the original packing slip inside your package.

• 3.
  Pack and Ship

  Securely pack your items in their original packaging to prevent damage during transit and drop the parcel off at any authorized carrier location.

• 4.
  Receive Your Refund

  After our warehouse team inspects the returned gear, your refund will be processed back to your original payment method within 5-7 business days.